Privacy Notice

Privacy Notice

Last Updated: July 2022

Welcome to palacurovip.com (the "Company"). We are committed to providing a safe and enjoyable online shopping experience while protecting your personal information. This Privacy Notice explains what information we collect, how we use it, how it may be shared, and your rights regarding your data.

By using our services (the "Services"), you agree to this Privacy Notice, including the transfer and storage of your personal information in the United States, Canada, or Hong Kong. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect personal and non-personal information in the following ways:

a) Information You Provide Directly

  • When you use our Services, make a purchase, sign up for newsletters or catalogs, participate in contests, surveys, reviews, or promotions.

  • When you contact us for support or send gifts or gift cards.

  • Billing information when you make purchases.

b) Information About Third Parties

  • If you provide information about another person (e.g., recipient of a gift), such as name, email, phone, or shipping address.

c) Automatic Information Collection

  • Through cookies, web beacons, log files, JavaScript, and similar technologies, we may collect information such as:

    • Browser type, operating system, device type

    • IP address or unique device identifiers

    • Pages visited, links clicked, time spent on site, frequency of visits

    • Email interactions (opened, forwarded, clicked links)

  • This helps us enhance your experience, save preferences, and deliver targeted promotions and advertising.

d) Third-Party Sources

  • We may supplement information from third-party sources (e.g., social media platforms, address verification services).

e) Combination of Information

  • Information collected from different sources may be combined to improve personalization and services.

f) Third-Party Analytics & Advertising

  • Third parties may use cookies and other technologies to collect data about your interactions with our site for analytics and targeted advertising.

  • We do not control third-party tracking practices.

2. Tracking & Cookies

Categories of Cookies:

  1. Strictly Necessary: Essential for website functionality (e.g., login status, shopping bag).

  2. Performance: Collects aggregate information about site usage to improve services.

  3. Functionality: Remembers your preferences (e.g., shipping country, currency).

  4. Targeting: Delivers personalized advertising and measures ad effectiveness.

You can manage or opt out of cookies and tracking through:

3. How We Use Your Information

We may use your information to:

  • Process and track orders, payments, returns, and refunds.

  • Enhance your online experience and recognize you on our site.

  • Send catalogs, newsletters, promotions, and offers.

  • Provide personalized content, offers, and advertising.

  • Improve our products, services, and customer experience.

  • Protect the security and integrity of our site.

  • Respond to your inquiries or provide support.

4. How We Share Your Information

We may share information with:

  1. Company Affiliates: Within the Company’s family of affiliated companies.

  2. Co-Marketing Partners: Third parties providing joint promotions, products, or services.

  3. Other Third Parties: Select partners or affiliates offering services or promotions relevant to you.

  4. Legal & Safety: To comply with legal obligations, protect rights, or prevent fraud.

  5. Sale of Business: Information may transfer in case of mergers, acquisitions, or bankruptcy.

  6. Service Providers: Third-party vendors performing services on our behalf.

  7. Aggregate or Anonymous Data: Non-identifiable information may be shared for analytics or marketing.

  8. Text Marketing: With consent, we may send text messages for order updates or promotions. You can opt-out by replying STOP or contacting us.

5. Your Rights

  • Access, Update, or Delete Data: Contact our Customer Service at service@palacurovip.com.

  • Opt-Out of Communications:

    • Promotional emails: Click “unsubscribe” or manage preferences in your account.

    • Direct mail: Contact Customer Service to remove from catalog mailing.

  • California Residents: May request disclosure of personal information shared with third parties for direct marketing purposes by emailing legal@palacurovip.com with subject “Attn: California Privacy.”

6. Children’s Privacy

  • Our Services are not intended for children under 13.

  • We do not knowingly collect information from children under 13.

  • Parents can use online parental control tools to restrict access.

7. Security

  • We use physical, technical, and administrative measures to protect your information.

  • Sensitive data, like credit card information, is encrypted using SSL.

  • However, no system is 100% secure.

8. Third-Party Websites

  • Our site may link to third-party websites not controlled by us.

  • We are not responsible for their privacy practices.

9. Data Storage & International Transfers

  • Your data may be stored and processed in United States, Canada, or Hong Kong, subject to local laws.

  • Personal information is retained only as long as necessary for the purposes collected or as required by law.

  • You consent to cross-border transfer of your data as described.

10. Policy Updates

  • Changes to this Privacy Notice will be posted on this page.

  • Continued use of our Services after changes indicates acceptance of the updated policy.

11. Contact Us

For questions, concerns, or complaints regarding your privacy: